Terms & Conditions

1. Company Information

Golf Sherpa LTD is a company registered in Scotland under company number SC850288.

Registered Address: Third Floor, 3 Hill Street, New Town, Edinburgh, EH2 3JP, Scotland

Contact Email: hello@golfsherpa.co.uk

These terms are governed by the laws of Scotland.

2. Our Services

Golf Sherpa provides full-service golf trip planning, including:

• Booking tee times and accommodation directly on your behalf
• Tiered experience packages (Yardage Book, Caddy, Sherpa)
• Access to our mobile app for itinerary planning and concierge support

We act as your booking agent for all accommodation and golf courses included in your selected package.

3. Booking & Payment

• Bookings are made directly with Golf Sherpa LTD.
• Customers are charged directly for their packages and any add-ons.
• A non-refundable deposit is required at the time of booking.
• Remaining balance must be paid according to the schedule outlined in your confirmation.

4. Cancellations & Refunds

• Cancellations made 30+ days prior to the trip start date are eligible for a full refund minus the deposit.
• Cancellations made less than 30 days before the start date are non-refundable.
• All deposits are non-refundable.
• In the event of course closures (e.g. weather), we will liaise with our partners to attempt to rearrange your itinerary. Rescheduling is subject to availability and partner discretion.

5. Travel Insurance Requirement

We require all customers to obtain comprehensive travel insurance that covers cancellations, delays, lost luggage, medical expenses, and golf equipment.

6. Force Majeure

We shall not be held liable for any failure or delay in performing our obligations due to events beyond our control, including but not limited to:

extreme weather, pandemics, travel restrictions, strikes, war, government actions, transport failures, or natural disasters.

7. Traveller Behaviour & Course Etiquette

All travellers are expected to comply with:

• Golf course rules and dress codes
• Codes of conduct and local regulations

Failure to do so may result in exclusion from certain venues or removal from the itinerary, with no refund.

You are responsible for reviewing course-specific rules, which can be found on the official websites of our golf partners.

8. Package Inclusions & Exclusions

Each Golf Sherpa package clearly outlines what is included (e.g., tee times, accommodation).

Unless explicitly stated, the following are not included:

• Travel to and from the destination
• Golf club or buggy hire
• Meals and beverages
• Caddies or guides
• Travel insurance
• Personal expenses and gratuities

9. Liability Disclaimer

• We are not liable for actions, errors, or disruptions caused by third-party providers (e.g., hotels, golf courses, restaurants).
• If a supplier ceases trading, we will attempt to find an alternative but are not financially responsible for losses.
• You acknowledge and accept the risks associated with golf, group travel, and event participation.

10. Alcohol & Conduct

Our trips may involve social and group-based activities, including alcohol. All participants must:

• Drink responsibly
• Comply with local laws and venue rules
• Refrain from disruptive or unsafe behaviour

Golf Sherpa LTD reserves the right to remove any individual who poses a safety or reputational risk to the group or partners.

11. Lead Booker Responsibilities

The individual who places the booking ("Lead Booker") accepts these terms on behalf of all travellers in their group.

The Lead Booker is responsible for:

• Ensuring all members are informed of and agree to these terms
• Providing required health or handicap information if requested
• Distributing communications and itinerary updates to the group

12. Complaints Procedure

If you experience any problems during your trip, please inform us as soon as possible so we can address the issue.

If your complaint is not resolved during the trip, you may submit a written complaint within 14 days of your return to hello@golfsherpa.co.uk.

13. Third-Party Terms

Bookings include third-party services (e.g., hotels, golf courses). These services are subject to their own terms and conditions, available on their official websites.

We encourage all customers to review these in advance.

14. Website Use & Intellectual Property

All content on golfsherpa.co.uk, including text, imagery, logos, and branding, is the property of Golf Sherpa LTD and protected under copyright law.

You may not:

• Use our materials for commercial purposes without permission
• Interfere with site operations
• Attempt to access restricted areas of our site or services

15. Privacy & Data Protection

We are committed to protecting your privacy. Any personal information you provide will be processed in accordance with UK GDPR regulations.

For details on how we collect, store, and use your data, please see our Privacy Policy.

16. Acceptance of Terms

These terms must be explicitly accepted at the point of booking. By proceeding with a booking, you confirm that you have read, understood, and agreed to these Terms and Conditions.

17. Corporate Bookings

Golf Sherpa LTD offers custom golf experiences for businesses and corporate clients.

Corporate bookings are governed by these terms in addition to any written agreements made with us. These may include:

• Custom payment schedules
• Extended cancellation terms
• Bespoke itineraries and branded experiences

For corporate bookings, contact hello@golfsherpa.co.uk.

18. Updates

Golf Sherpa LTD reserves the right to amend these Terms and Conditions at any time. Updates will be posted on our website and will take effect upon publication.